"We continue to train our staff so that they can develop and continue to provide quality care"
Advocacy
Advocacy Experience is an independent provider of specialist advocacy services to mental health and learning disability services users. This independent, confidential, service is available to all MHC service users, and aims to support individuals to enable them to express themselves and/or represent their views, thus helping to promote social inclusion, equality and social justice.
Advocacy Experience are contracted to deliver an independent service and are not part of the MHC staff team, they therefore work solely for the service-user. The service is there to give service users a voice and promote their rights and entitlements. It encourages communication and promotes choice in a person’s decisions about their care & treatment.
The advocate acts on the ‘instruction’ of patients, not in their best interest; it channels patient’s views rather than filter them out; it aims to support and empower people towards self-advocacy; and it supports patients to resolve issues at the lowest level. Advocates also have a regular presence on individual ward round and CPA meetings at MHCs Independent Hospitals.