"outcome focused specialist health care and rehabilitation"
Clinical Governance
Doing it Right - getting better at what we do by always trying to improve the experience of people who we support
Keeping it Safe - getting better at learning lessons if things go wrong, and spotting potential problems early on
Within MHC, Clinical Governance has been carefully developed as a vibrant, active and genuinely useful framework.
It helps our services celebrate their many successes, spot problems or challenges pro-actively, learn how to make things better and strive to improve quality.
It provides an internal double-check and opportunity for reflection.
It serves as a "clinical conscience" for the company.
MHC exists to always try to improve the experience of the people we support, and to support our staff in achieving this. MHC has approached Clinical Governance with care to avoid potential pitfalls, such as it being used as a paper exercise, or being experienced by staff and residents as something complicated or practised only by a team of distant people who are primarily administrators.
There has been radical thinking employed to genuinely try to make Clinical Governance an inherent part of what our staff and services do on a daily basis. It has sought to ensure that everyone is involved; from the people we support, to support workers, managers and executives.
The result of this has been
- The creation of a Clinical Governance Framework to connect all the people, systems and places involved in ways that work
- The development of Clinical Governance Local Action Plans, underpinned by our "Measure, Improve, Extend" philosophy for ongoing quality audit in every service
- The development of our User Involvement Programme utilising new strategies such as innovative forums and alternative communications techniques.
For more information about our Clinical Governance framework, please contact Dr Bunny Forsyth, Director of Governance on 01325 252001.
