Customer Satisfaction Surveys

In line with the National Minimum Standards and Regulations as specified within the CSA 2000, MHC carries out 6 monthly service user satisfaction surveys. The survey formats have been created to meet the need of the different client groups who use our services.

The surveys can be completed independently, or with support from family, friends or care home staff. The surveys can, if desired, be kept anonymous. The results of these surveys are monitored by our Group Audit Manager who inspects random samples at the point of the homes audit.

Evaluation of the outcomes are used as part of our overall quality monitoring service, with outcomes being published in prospective service users guides. Summaries of the surveys are also presented to the respective Care Standards Inspectorate.